Passengers Needing Special Assistance at Gatwick Airport

Gatwick Airport are keen to offer each and every individual a chance to fly in a comfortable and convenient manner, and have recently improved their special assistance team, with a new lounge area situated in the North Terminal.  The area is designed to be quiet and comfortable, offering soft chairs and calm surroundings to wait from before a flight.

In addition, those with reduced mobility or special needs can now pre-book assistance while booking their travel, taking advantage of a much better range of help options, now available from Gatwick Airport.

Special assistance help points for all those with a disability or mobility difficulties are located on both terminal forecourts, short stay car parks, stations, baggage reclaim halls and on some routes within the terminals where there are long walking distances. Assistance is free. You can also ask for help with your wheelchair or baggage to get to check-in.

****NEW****Gatwick is the first UK airport to open a sensory room. Designed for passengers with disabilities like autism, dementia or cognitive impairment, it is a calming and relaxing environment, providing a safe and distracting place for those who find new places daunting. The sensory room is wheelchair accessible and free to use to passengers departing from the North Terminal.  To use the sensory room before your flight, be sure to book by clicking here.

In both the North and South terminal of Gatwick Airport you will find the following facilities on offer:

Ramps
Wider access pathways
Disabled toilet facilities, including Changing Places facilities, located airside in both terminals.
Reserved seating for disabled people in check-in areas
Wheelchairs
Buggies
Assistance lanes

If you or a member of your party are travelling with their own wheelchair or mobility scooter, it is best to let the airline know about this in advance, and once you have been through security, you can visit the assistance desk located in the departure lounge. Depending on which gate your flight departs from, it may be necessary for our assistance team to escort you to the aircraft via an alternative route, but this is more than possible and nothing to worry about. When you arrive back to Gatwick, your wheelchair or mobility aid should be there as you disembark the aircraft. Don’t forget to advise your airline that you have your own equipment so that ground staff can get it back to you more quickly. Once this has been unloaded it will be brought up to the aircraft door via the nearest lift.

Meet and Greet Parking at the North and South Terminal