FAQs

Frequently asked questions.
Need help? This section of the website answers the questions we get asked most often, of course if you still can’t find what you are looking for, please drop us an email to: customerservices@aceparkinggatwick.com

How late can I make a booking?
Each airport has slightly different rules, but most importantly, parking is subject to availability.
To get the very best price, we always recommend that you book as far in advance as possible, that way we can secure your space and get the best rate. Prices do go up as our spaces fill so we usually recommend 3 weeks’ notice in order for you to get our most competitive prices.

Gatwick – 1-hour notice
Edinburgh – 3 hours’ notice
Heathrow – 2 hours’ notice
Stansted – 3 hours’ notice
Birmingham – 3 hours’ notice
Southampton – 3 hours’ notice

Why can I not amend or cancel a Supersaver, Non Flexible, or Advance Purchase?
if you do not want or need the flexibility of amending your booking, our Supersaver products offer a cheaper alternative to our regular products. Times can be amended but dates cannot – bookings can be extended for late returns at the normal extra day rate.

Refunds cannot be given on non-flexible products.

How do I amend or cancel an existing booking?
Please adhere to our cancellation period before you get in contact to change or cancel your booking. There are two ways of making contact with us; by either calling our main booking line, to speak with a member of the booking team, or by emailing us on: customerservices@aceparkinggatwick.com.

What if my travel plans change?
We understand that from time to time travel plans can change, and upset things. If your travel plans change we recommend that you call our booking office during regular opening hours where our friendly staff can offer advice and ensure your booking is reflective of this.
Please feel free to email, however note that emails can take up to 24 hours to be processed.

What if I return later than the date on the booking?
Your booking price is reflective of days, and so if you were to return later than expected, we would simply charge you our extra day rate for every day taken.
Please note that if you arrive later than expected, however this falls within the same day, no additional charges will be made. Our general rule is more than 3 hours into the next day will accrue a charge of one full day.

All we ask if that you try and keep us informed as soon as you know of changes to your return date. By keeping us informed this will minimise any waiting time on your return. Where at all possible, we ask that you provide us with your revised flight information, that way we can keep abreast of your landing times etc.

How do I get a new booking confirmation?
There are a number of ways to request a copy of your booking confirmation.
If you booked online, simply by logging onto your account, you can request a duplicate email or print copy. If you booked with one of our specialists over the phone please call us back and request a duplicate confirmation, this way we can ensure the booking was successful. We also have online operatives, who can help you, if you prefer.

How do I get a VAT receipt?
All VAT receipts are attached to our booking confirmations as a PDF for your ease.
If you would like a copy, please make contact with us, either by telephone or by logging onto your account and requesting one.

What do I do when I arrive at the car park?
We service a number of airports and a number of car parks at each airport.
Each time you book, you will receive by email along with your booking confirmation, including full directions to the exact car park at the airport you have chosen.

Do I have to leave my keys?
Yes – we specialise in meet and greet parking, which means one of our fully insured chauffeur drivers will meet you to collect your car and park it safely for the suration of your trip. Simply book your time slot and we will make sure someone is waiting for you on arrival, and again when you land.
Ace Parking will securely store your keys for you whilst you are away.

What sort of security is there for my car?
Ace Parking hold many accreditations including the ‘Park Mark’ Safer Parking award which is given to companies who can demonstrate that their car parks have been vetted by the Police and have security measures in place in order to create a safer environment for both you and your vehicle.
We take security very seriously, and while your car is in our care, we will endevour to make it our business to keep it safe and secure. Rest assured that all our car parks are controlled by CCTV; are floodlit; have security barriers and are manned 24 hours a day.

Where will you take my car?
You drive directly to your terminal. Cars are stored off-airport at secure car parks located close to the Airport, but you don’t have to go to / from them.

More Information:

Our Meet and Greet parking is available 24/7 365 days of the year
Our team of uniformed drivers take care of your car, parking it in one of our secure car parks for the duration of your time away.
All car parks are safe, secure and fully monitored with secure lighting and security patrols 24/7
Collection and return of all cars is just a few steps from Arrivals, within the multi-storey car parks
Our drivers will have I.D, are trained, fully insured and we pride ourselves on our punctuality and customer service.
Car Cleaning available on request
Our rates are affordable and when you compare our Meet and Greet Airport parking to the cost of airport transfers or the risks of parking at the airport itself,
we’re confident we provide the best value for money.
You can leave your car for as little as one day – we believe in treating our customers fairly and have a long list of satisfied clients who use our Meet and Greet every time they fly.
Our valet car parking for Gatwick is quick to book, easy to activate and gives you complete peace of mind while you’re away on holiday or business.

We are also;

An airport ‘Approved Operator’ scheme member
Approved by Trading Standards

At Your Service

Airport Parking Official Approved Operator

Airport fees included

Security Awarded Car Parks

Secure Online Booking

Fully Insured Uniformed/ID and checked staff

Manage My Booking

Quick Contact

Office Hours:
Monday to Sunday
9:00am - 5:00pm
Telephone:
01293 533 000
General & Booking Information:
info@aceparkinggatwick.com
 

Testimonials

I have just used Ace Meet and Greet services again, I have to say what an excellent parking service I received, would recommend and use again. The staff were friendly and on time, it was well priced and easy to book.

R Clarke View All

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